General questions

For recovery phrases, only the first 4 letters of each word are required. The phrases come from a specific list known as the BIP39 list, which contains 2048 words. Every word on this list can be uniquely identified by its initial 4 letters. This means that if you remember the first 4 letters, you can determine the entire word by referencing it on the list. Notably, some wallet systems automatically complete the word for you once you've entered its first 4 letters.

By employing this three-part split measure, you can ensure that even if one of your BitBars is compromised, no one will gain full access to your seed phrase. Two out of the three BitBars are always required to recover the seed. Conversely, if you happen to lose one BitBar, any two out of the three BitBars can be used to recover your seed phrase without the need for the third one.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your ordermfrom your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Payment

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Shipping

We ship worldwide

How long does it take to ship my
order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your
account page on the website.

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